Privacy Policy

This Privacy Policy explains how BigeStore ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you use our website and related services (together, the "Platform"). By using the Platform, you consent to the practices described in this policy.

1Information We Collect

• Account information: Your name, email address, password (stored in encrypted form), profile picture and banner, and your role on the Platform (customer or administrator).
• Transaction information: Order details, shipping and billing addresses, payment method used, amounts, and wallet transaction history.
• Content you provide: Reviews, ratings, support requests, chat messages, and communications you send us.
• Payment data: We process payments via wallet balance, card payments (through our payment processor), and cash on delivery. We do not store your full card details; card payments are handled by our secure payment provider.
• Device and usage information: IP address, browser type, pages visited, and similar technical data collected automatically.

2How We Use Your Information

We use the information we collect to:

• Create and manage your account, and verify your identity.
• Process and fulfil your orders, including payment processing and delivery updates.
• Process order notifications, complaints, and refunds.
• Send you service notifications, including order status updates, by in-app notification and email.
• Protect against fraud, abuse, and other prohibited activity, and enforce our Terms.
• Provide customer support and respond to your inquiries.
• Analyze usage to improve the Platform, its features, and your experience.
• Comply with legal and regulatory obligations.

3Legal Bases for Processing

Where applicable law requires a legal basis, we process your personal information on one or more of the following grounds:

• Contract: To perform our contract with you when you use the Platform or place orders.
• Consent: Where you have given us consent, which you may withdraw at any time.
• Legitimate interests: To operate and improve the Platform, prevent fraud, and ensure security.
• Legal obligation: To comply with laws and regulatory requirements.

4How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• With service providers: Trusted providers who help us operate the Platform, including payment processing, delivery partners, email delivery, and technical infrastructure.
• With business partners: Where you use a third-party sign-in option such as Google, we may receive limited profile information from that provider.
• With authorities: Where required by law, regulation, or legal process, or to protect our rights and the safety of our users.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

5Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences such as theme selection, and understand how the Platform is used. You can control cookies through your browser settings, but disabling them may affect some features of the Platform.

6Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Platform and comply with legal, tax, accounting, and record-keeping obligations. When we no longer need your information, we will securely delete or anonymize it.

7How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Passwords are stored using secure hashing, and access to personal data is restricted to authorized personnel. Please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to legal retention requirements.
• Restrict or object to certain processing.
• Portability of your data where applicable.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

9Children Privacy

The Platform is not directed to children under 13 years of age (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it.

10Third-Party Links

The Platform may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

11Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Where changes are significant, we may also notify you through the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

12Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us through our Support page or by email at webmasterbun@gmail.com.